This course is targetted to help learners understand customers’ expectations and what causes complaints. Learners will have practical exercises to learn how to handle difficult customers and how to manage their responses in writing and speaking.
At the end of the lesson, learners will be able to conduct effective service recovery and retain customer loyalty.
Personnel in the Service industry
Personnel in the Sales industry
Basic English Proficiency
Case Study & Role Play
8 hours with lunch break and tea breaks provided for
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