This course is targetted to help learners write correspondences professionally in workplaces. In this lesson, learners will be given many practice exercises to learn how to respond to various types of communications, including handling negative allegations or complaints. Learners will also learn how to edit and check their own responses.
At the end of the lessons, learners will be able to respond to correspondences in a structured and professional manner.
Customer fronting personnel
Employees being considered to take on higher roles
Basic English Proficiency
Case Studies & Practical Exercises
8 hours with lunch break and tea breaks provided for
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